Customer Service Associate (M/F)

Job description

Specializing in cabinetmaking, joinery and interior design, Maison Wider combines rigor, perfectionism and a love of the craft.
As the interface between customers, project managers, sales representatives and the installation department, you will be responsible for the complete management of after-sales service, guaranteeing rigor, compliance with deadlines and customer satisfaction on top-of-the-range, made-to-measure fitting projects.

Responsibilities

• Collaboration with project managers to complete after-sales work on existing projects and with sales staff to manage new projects
• Analyze customer requests and ensure full and rapid feedback to the relevant contacts
• Receiving and checking after-sales requests
• Order management and spare parts planning with brand managers
• Follow-up of spare parts deliveries
• Schedule service calls with the installation department
• Estimate the potential costs and duration of repairs
• Management and control of order processing

Profile

• Higher education in carpentry and joinery, or from the building trade with a strong interest in fittings
• Ideally fluent English, B1/B2 minimum
• Proactive and eager to learn
• Time-sensitive nature and high sense of service, understands the concept of delay
• Respect constraints, adapt and find solutions/improvements
• Rigor, meticulousness, precision and technical arbitration
• Autonomous, yet able to work as part of a team

Benefits

• Tailor-made, large-scale projects using state-of-the-art technology
• A passionate team committed to quality work
• Maison Wider values listening, commitment and quality